Refund policy

At Saw Salvage (Traverse Creek Inc.), customer satisfaction is important to us. Because chainsaw parts and repair components can vary by machine and use case, each return request is reviewed individually to ensure a fair resolution for both parties.

Returns

We accept returns on a case-by-case basis.

  • Customers must contact us before returning any item

  • Returns without prior approval may not be accepted

  • Each situation is reviewed individually to determine eligibility

To initiate a return, please contact us via live chat or email with your order number and details about the issue.

Return Conditions

Returned items must:

  • Be unused and in original condition (unless the issue is due to our error)

  • Include original packaging and components, where applicable

  • Be returned within a reasonable timeframe after delivery

Items that show signs of use, installation, or damage not caused during shipping may not be eligible for return.

Return Shipping Responsibility

  • If the return is due to our mistake (incorrect item shipped or defect), we will cover return shipping

  • If the customer ordered an incorrect part, the customer is responsible for return shipping costs

Exchanges

Product exchanges are not offered.

Approved returns will be processed as a refund where applicable.

Refunds

  • Refunds are issued only for approved returns

  • Once the returned item is received and inspected, refunds are typically processed within 7 business days

  • Refunds are issued using the original payment method or customer-preferred option, where applicable

Shipping fees are non-refundable, unless the return is due to our error.

Non-Returnable Items

Certain items may not be eligible for return due to their nature. If an item is non-returnable, this will be communicated during the return review process.

Need Help?

If you have questions about returns or refunds, please reach out:

Email: sawsalvage@gmail.com

Live Chat: Preferred Support Option